Tekna doesn't simply make machines. A key value the company offers its customers can be found in a range of aspects that are not immediately visible. Its know-how, the experience accrued in almost fifty years of operations, constant presence in the world of the machine tools industry, combined with the confidence that comes from membership in the Emmegi Group: a well-established industrial player and world leader in the windows sector.
This is the basis for the level of support and assistance Tekna can deliver to its customers, making sure they can recoup their initial investment quickly.
Before making a sale, Tekna provides its expert consultancy service to identify the most suitable solution in relation to the customer's manufacturing needs, calculating the times of each step of the specific production cycle. Once the customer has purchased a machine, the difference provided by Tekna lies in the level of after-sales service offered:
In the words Sergio Piasentin «Each system purchased maintains its value through time only if the company that supplied it is able to keep it in perfect working order. It follows that the reliability of Tekna and the Emmegi group constitutes an absolute guarantee. Spare parts will always be available, and the widespread presence on the various markets and the extensive service network are a guarantee of the level of interaction needed to ensure that any problems that may arise will be solved fast. Customers can sign up for quick-response service contracts, with various warranty extensions available to meet specific requirements. Another opportunity Tekna offers its customers (and an option that is proving increasingly popular) is a visit to a working production shop to get a hands-on and close-up view of its machine tools in real working conditions».